Refund policy

REFUND & RETURN POLICY

We want you to be satisfied with your purchase. If something isn't right, we're here to help.

RETURN WINDOW
You may request a return within 30 days of the delivery date. Items must be unused, in their original condition, and in the original packaging.

NON-RETURNABLE ITEMS
For hygiene reasons, the following cannot be returned once opened or used:
- Pillows, bedding, and other personal sleep products
- Personal care and skincare devices
- Intimate or close-contact apparel

HOW TO START A RETURN
Email us at [your@email.com] with your order number and a description of the issue. Include photos if the item arrived damaged or incorrect. We will respond within 2 business days with return instructions.

Do not send items back before contacting us. Returns sent without prior authorization cannot be processed.

RETURN SHIPPING
- If the item is damaged, defective, or incorrect, we cover return shipping and send a replacement or full refund.
- For change-of-mind returns, the customer is responsible for return shipping costs, and the original shipping cost is non-refundable.

REFUNDS
Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

DAMAGED OR INCORRECT ITEMS
Inspect your order upon arrival. Contact us within 7 days of delivery if the item is defective, damaged, or not what you ordered, and we will make it right at no cost to you.

ORDER CANCELLATIONS
Orders can be cancelled for a full refund if requested within 12 hours of purchase, provided the order has not yet entered processing. After that point, the order is with our fulfillment partner and cannot be cancelled.

LOST OR UNDELIVERED PACKAGES
If tracking shows no movement for 15 consecutive days, or a package is confirmed lost in transit, contact us and we will send a replacement or issue a full refund.

We do not accept returns for packages refused at delivery or unclaimed at a local carrier facility. Shipping costs for these orders are non-refundable.

Questions? Contact [your@email.com].