Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.
SHIPPING TIMES
Our products ship from overseas fulfillment partners. Estimated delivery times after processing:
- United States: 7-15 business days
- Canada, United Kingdom, Australia, European Union: 10-20 business days
- Rest of world: 12-25 business days
Total time from order to delivery is typically 10-20 business days. Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather, and peak seasons.
SHIPPING COSTS
Shipping rates are shown at checkout before payment. Free shipping promotions, when offered, are applied automatically.
ORDER TRACKING
You will receive a tracking number by email once your order ships. Tracking information may take 3-7 business days to become active after dispatch. If your tracking has not updated after 7 days, contact us.
SPLIT SHIPMENTS
Orders containing multiple items may ship in separate packages and arrive on different dates at no extra cost to you. Each package will have its own tracking number.
CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, taxes, or customs fees determined by your local authorities. These charges are not included in your order total and are the responsibility of the recipient.
INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 12 hours of ordering and we will attempt to correct it.
DELAYS
If your order has not arrived within 30 business days of shipping, contact us at [your@email.com] and we will investigate, replace, or refund your order.